Our store policy has been designed to ensure the best experience for our customers, while adhering to the principles of responsibility and transparency.

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Periodic Discounts

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Periodic discounts offer unique opportunities to purchase selected products at reduced prices. These are announced through our website and social media channels, and are valid for a specific period of time. The terms for exchanges and returns during discount periods remain the same as those applicable during regular periods. The prices, discounts, and offers of the physical store may differ from those of the online store. Certain discount policies may require a minimum purchase threshold for their application, and certain products or product categories may be excluded from the discount. During discount periods or policies, free shipping for purchases over a certain amount may not apply.

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Physical Store

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At our physical store, you can see and try our products, having more direct contact with the product and enjoying personal service. The prices, discounts, and offers of the physical store may differ from those of the online store. The store operates according to the hours stated on our website, while in exceptional circumstances, these hours may change without prior notice. During holiday periods, public holidays, and other similar occasions, the hours may vary or the store may be closed. If you are unsure whether we are open on the day and at the time you wish to visit us, we encourage you to contact us first via our email or through the contact form you will find in the about section.

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Online Store

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Our online store is available to you 24/7, providing detailed descriptions and photographs for all of our products. We offer secure payment methods and delivery options through reliable partners. The prices, discounts, and offers of the physical store may differ from those of the online store. We strive to provide as much available information as possible for each product, based on data we receive from our suppliers. If you need more information about a product, do not hesitate to contact us for clarification before making a purchase.

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Exchange/Return Policy

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Our store's exchange and return policy is detailed in the shipping & returns section. Order cancellations are accepted only before the order has been shipped and within the same day the order was placed. For more information or questions regarding our policies, do not hesitate to contact us. You can find our contact details, including our contact form and email, in the Contact us section.

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Payment Policy

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All online payments are carried out through secure and certified systems to ensure the maximum protection of your transactions. The payment methods we accept for online orders are payment by card and cash on delivery (only for shipments within Greece via BOX NOW). For online orders where you choose pickup from the store, you can choose to pay upon pickup either by card or in cash. In the store, you can pay either by card or in cash. More information about our payment policy can be found in Payment & Delivery Options.

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Environmental Responsibility – Labor Ethics

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Ecological awareness is a pillar of our operation. We avoid the use of single-use printed material, we choose paper bags as well as reusable plastic tote bags, and we support sustainable fashion, preferring suppliers that adhere to environmental standards. We do not cooperate with businesses that make use of child labor or do not respect human and labor standards. At present, the total elimination of plastic use in packaging is not feasible, but we ensure that we continuously evolve and find ever better ways to provide the optimal experience with the highest ecological awareness. More information can be found in the about section.

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Limitation of Liability

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We make every effort to accurately describe our products. Nevertheless, there may be minor deviations either in the depiction, due to color changes from the time the photograph was taken or color rendering due to different screen settings, or in fabric measurements, composition, and origin. We source our information from our suppliers' data and choose reliable partners. However, the factor of human error is inevitable, and in no case is any incorrect information a conscious act of misinformation, either by us or by our suppliers. In the event of an error originating from our supplier's data, measurement errors, or deviations in photographs, we bear no responsibility. We encourage you to check all product details before purchasing, and if you notice any error or inaccuracy in the information, or if you feel you need clarification or confirmation of this information, do not hesitate to contact us.

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We are always at your disposal for any questions or clarifications regarding our policy.

 

More information regarding our store policy can be found in the Terms and Conditions.