SHIPPING & RETURNS
Shipping Policy
All shipments are consciously carried out through the BOX NOW service, which offers fast and economical pickup at service points (lockers). Through BOX NOW, your package is delivered within 1–2 business days to a nearby locker that is accessible 24/7, so you can collect it whenever it suits you, without having to wait at home or worry about delivery hours.
The reasons we choose shipping with BOX NOW:
Environmentally Friendly: BOX NOW supports sustainable practices, with lockers that operate on renewable energy sources, reducing CO₂ emissions. Additionally, collecting your parcel from fixed points means that extra trips for home deliveries are avoided, which would increase fuel consumption and therefore CO₂ emissions.
Economy and Flexibility: Delivery via BOX NOW is a more economical option, keeping shipping costs lower for the customer. At the same time, it provides the convenience of 24-hour access to pickup points, giving you the ability to choose your pickup time without restrictions, based on your own schedule.
When do we ship:
Product shipments are carried out by us daily except Sundays and are then distributed by BOX NOW to the service point nearest to you. Delivery times pertain to the shipping company, and for any delays we encourage you to contact them directly. For your best convenience, we recommend always allowing 2–3 extra business days beyond the estimated delivery time, even though such cases are the exception rather than the rule.
Where do we ship:
Greece:
Throughout Greece, to all BOX NOW service points. If you are located in an area that BOX NOW does not serve, you can contact us and we will send your order via a different carrier, after first informing you of the new shipping cost.
Cyprus:
Shipments to Cyprus, as well as within Greece, are made through BOX NOW service points. Shipping costs for Cyprus are standard and are not included in any potential free shipping discount offers. Currently, returns from Cyprus are not accepted.
Europe:
We ship to almost all of Europe. Shipping costs are standard. Shipping costs for Europe are not included in any potential free shipping discount offers. Currently, returns are not accepted. For more information, do not hesitate to contact us.
Returns & Exchanges Policy
We respect and appreciate the trust you show through your purchases from our store, and we ensure that every garment is checked for any defects before shipping. At the same time, all necessary information, such as garment dimensions, material, and origin, is available on our website so that you can make the best possible choice for yourself. If a garment has no measurements or its measurements are incomplete, we encourage you to contact us so we can measure for you any garment you wish and in any dimension.
Nevertheless, in the event that the garment you received ultimately does not fit and you wish to exchange it, you can do so easily either at our physical store or by shipping via BOX NOW. Returns are accepted within 14 days from the date of purchase.
Conditions:
For a product return to be accepted, the product must be in excellent condition, must not have been used, and must bear its tag. In the event that it consists of more than one piece, it must include all of its pieces and be properly packaged so that it does not suffer damage during transport. If any of the above does not apply, the product exchange may not be accepted.
Exceptions:
Cases that are excluded from the return option:
Products purchased at a discount equal to or greater than 50%, as they constitute special offer discount codes; custom-made products; products with special specifications; personalized products; personal hygiene products such as soaps; as well as all fragrances, provided they have been opened or used.
Return Process:
In the event that you wish to return a product, contact us via email or through our contact form so that we can guide you appropriately. Once we receive the product and it passes quality control, we refund the full value of the item at the price it had on the day of purchase, via a voucher code to be redeemed on your next purchase. You can redeem the voucher either through our online store or at our physical store. The cost of shipping or any other charge beyond the net value of the product is not refunded. In the event of a partial return of products from an order containing multiple items, the shipping costs of the original order are not refunded, as the shipping service was provided for the entirety of the order. The voucher remains active for 6 months from its date of issuance.
If you wish to make an exchange but had selected the "BOX NOW standard shipping" option, an amount of €3.50 will be withheld from the value of your product as the shipping cost for returning your parcel. More about shipping options in Payment & Delivery Options.